Terms of Service

Shortlisted (shortlistedaeo.com) is a software service that estimates how often AI engines mention and cite a company. In these terms, “we” means the operator of Shortlisted and “you” means the person or company using it.

Assumption: Shortlisted is run by Ashish Sharma, a sole proprietor in India trading as Lakhera Global Services. The exact legal name and address must match the Paddle account.

By creating an account you agree to these terms. If you use Shortlisted for a company, you confirm you may agree on its behalf.

You need an account with a verified email address. Keep your password safe; you are responsible for what happens in your account. Each workspace has owners, admins and members, and the owner is responsible for who they invite.

Paid plans start with a 7-day free trial on Starter limits, whichever plan you pick: one full first run plus one weekly re-run. Growth features unlock when your first payment goes through. A card is needed to start the trial. Unless you cancel before the trial ends, your chosen plan starts and is billed monthly or yearly, as you picked, until you cancel.

Our order process is run by our online reseller Paddle.com, which is the merchant of record for all our orders. Paddle handles payment, invoices, sales tax and VAT, and customer service questions about payments. Its buyer terms (opens another site) apply to your purchase.

Each plan has the limits shown in the pricing section, such as questions, engines, answers per question, competitors, AI drafts and seats. Reaching a limit pauses scheduled runs; we never bill for overage. If a plan changes to a smaller one, the newest questions over its limit are paused, not deleted, and you choose which to resume later. We may change prices with at least 30 days' notice by email; a change applies from your next billing period.

You can cancel at any time from Settings → Billing in the app, or by emailing support@shortlistedaeo.com. Your plan then runs to the end of the period you paid for. After that the workspace moves to the Free plan: weekly tracking stops and questions over Free's limit are paused, with their history kept. Refunds follow our Refund Policy.

AI answers change from one run to the next, so we sample them and show each rate as a range (see How we measure). Results are statistical estimates about the questions you track, not facts about every answer an engine gives. We reach engines through APIs and data providers, and those answers can differ from what a person sees in the app. A “real change” means a rate moved beyond noise, not that a fix caused it. Fix suggestions and AI drafts are suggestions; we don't promise that any of them will change how often an engine mentions or cites you.

ChatGPT, Google, Perplexity, Gemini and the data providers we use to reach them are run by other companies. They can change, limit or stop their answers at any time, and we aren't responsible for what their answers say.

Don't use Shortlisted to:

• break the law or anyone's rights;
• get around plan limits, share an account, or resell access without our agreement;
• probe, overload or attack the service, or scrape it automatically;
• enter content that is unlawful, or personal data you have no right to share.

You own what you enter: brand details, competitors, questions and edited drafts. You let us store and process it only to run the service for you, as described in the Privacy Policy. We own the software, the site and our methods. Answers collected from AI engines are third-party content, kept for your analysis.

We work to keep Shortlisted running but don't promise it will always be available or error-free. We may change or remove features; if a change takes away something central to a paid plan, we'll tell you first and you may cancel.

You can stop using Shortlisted and ask us to delete your workspace at any time. We may suspend or close an account that breaks these terms or doesn't pay, and will tell you why unless the law prevents it.

Shortlisted is provided “as is”. To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost profits or business, and our total liability is limited to what you paid us in the 12 months before the claim. Nothing here limits liability that can't be limited by law.

We may update these terms. For a material change we'll email account owners at least 14 days before it applies.

These terms are governed by the laws of India, and disputes go to the courts at New Delhi, India. Consumer protections in your own country still apply where the law requires.

Questions about these terms: support@shortlistedaeo.com. Other ways to reach us are on the Contact page.